The staff is too busy to manage orders from customers and drive-thrus.
Customer Profile - Who uses Insituate?
Data Analyst at the world’s largest fast-food operator They operate 2500 restaurants in the MENA region.
The voice AI ordering system takes voice orders from customers in drive-thrus, suggests menu items and finalizes the order accurately.
Scalability to 2500+ restaurants/ 10 agents per restaurant.
Voice response capability with multiple different natural voices.
Dynamically updates menu items/ discounts and combos.
We are still in pilot with the QSR and yet to deploy in restaurants.
Robustness of the voice AI copilot is essential and the customer has little information of the menu items and them ordering a Pepsi instead of a Coke should not jeopardize the experience of a cold drink in the order.